|  |  |
Center Overview
The UPMC Center for
International Patient Relations offers a wide range of auxiliary services
to ensure that patients and their families receive the highest standard
of coordinated care. This care is responsive to each patient's clinical,
cultural, and spiritual needs. Services provided by the center begin before
the patient arrives in the United States, and continue long after treatment:
Translation
services - communicating
with physicians
- moving
around the hospital and the Pittsburgh area
- understanding
administrative and financial documents
- translating
medical documents for use after returning home
Hospitality
services - arrangements
for air and ground travel
- arrangements
for an interpreter to greet patients at the airport and accompany them to their
prearranged housing location
- arrangements
for accommodations, depending on each patient's needs
- assistance
in planning tours, day trips, and shopping trips as requested
- reading
materials, such as periodicals, books, and videos in each patient's language
Medical
services - arrangements
for air ambulance services
- arrangements
for special foods and nutritional needs
- follow-up
care, including rehabilitation, pharmacy, medical devices, and special therapy
- preventive
medicine, including checkups, clinic visits, and prescriptions for family members
Cultural
services - arrangements
for cultural and religious dietary needs
- assistance
with religious needs
- liaison
to appropriate ethnic communities in the Pittsburgh area
Administrative
and financial services
- assistance with
admissions processes
- communications
and computer help, including long-distance calling, faxing, and copying
- assistance with
local bank accounts, wire transfers, check cashing, and other transactions
- coordination of
bills and payments for medical care
- coordination of
discharge planning with medical staff
For more information, contact us:
Top
of Page
|  |
